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Today’s competitive battlefield is service
The customer service landscape today has become a battleground, with customer experience being the key differentiator for brands fighting for market share. Companies that master the customer service...
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Listen, learn, convert: bringing social into the contact centre
What’s the role of social media in today’s customer service scene? Can it really drive revenue and value to a business or is it all just hype? Many of our customers are asking us this question. With...
View ArticleToday’s competitive battlefield is service
The customer service landscape today has become a battleground, with customer experience being the key differentiator for brands fighting for market share. Companies that master the customer service...
View ArticleListen, learn, convert: bringing social into the contact centre
What’s the role of social media in today’s customer service scene? Can it really drive revenue and value to a business or is it all just hype? Many of our customers are asking us this question. With...
View Article